Metropolitan Government of Nashville & Davidson County

Department of General Services, Division of Building Operations Support Services



Welcome to the Building Operations Support Services ARCHIBUS site. Using ARCHIBUS, Metro employees can submit a work request for any building or site that is maintained by the Department of General Services.


To see instructions for submitting a work request, please click here


To access the ARCHIBUS system, all users must have an account with Metro ITS. This is not your email address but a unique user name and password that ITS issues to all users. Please note, all user accounts belong to an email domain. A user's domain will be part of the login credentials. Domains include 'NASHVILLE', 'METROPD', 'JISORG' and 'DCSO'.


To log into ARCHIBUS, type in the user and domain names using the syntax shown below. Then type in the password provided by ITS.


User name@Domain name

(ie. JSMITH@METROPD)


Password (case sensitive)

(ie. PassWord123)

To report any issues with system access, please contact ArchibusTechSupport@nashville.gov. The support box will be monitored from 7:30 a.m. to 4:00 p.m. and should not be used for submitting maintenance work requests. For a maintenance emergency, please call 615-862-6599.

  1. Usernames are not case-sensitive
  2. Case-sensitive
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This is a time-limited version of ARCHIBUS.
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